Terms of service

STORE POLICIES

1. Orders & Payments

- All orders must be paid for in full before they can be processed.

- Please make sure your delivery details, contact information, and selected items are correct before placing your order.

- Once an order has been placed, changes or cancellations may not always be possible.

2. Processing & Delivery

- Orders are processed after payment has been successfully received.

- Our estimated delivery time is up to 4 weeks.

- Delivery times may vary depending on your location, shipping delays, supplier delays, or other circumstances outside our control.

- If you have not received your beanie within 4 weeks, please don't worry. Your order may be delayed, and it will be delivered during the 6th or 7th week.

- We appreciate your patience while your order is being prepared and delivered.

3. Tracking

- Where tracking is available, tracking information will be provided to the customer.

- Tracking updates may take some time to appear after your order has been shipped.

4. Returns & Exchanges

- Please contact us as soon as possible if you receive the wrong or damaged item.

- Items must be unused and in their original condition for an exchange or return to be considered.

- We may request photos or other information to verify damaged or incorrect items.

- Change-of-mind returns may be subject to our return conditions and shipping costs.

5. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, contact us with:

- Your order number

- Photos of the item

- A brief description of the issue

We will review the issue and provide an appropriate solution.

6. Customer Information

Customers are responsible for providing accurate delivery information. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided at checkout.

7. Policy Changes

We reserve the right to update these store policies when necessary. Any changes will be posted on our store.

8. Contact Us

If you have any questions about your order, delivery, returns, or these policies, please contact our customer support team through the contact details provided on our store.

Thank you for supporting our store. ❤️